Privacy Policy

Last updated: March 2025

1. Introduction

Minaki ("we", "our", or "us") operates the customer support and messaging platform at support.minaki.me (powered by Chatwoot), including integrations such as Instagram. This Privacy Policy explains how we collect, use, and protect information when you interact with us through these channels.

2. Information We Collect

When you contact us via support.minaki.me, Instagram, or other connected channels, we may collect:

• Your name, email, phone number, or Instagram handle
• Messages and communications you send to us
• Order or transaction references you share

3. How We Use Your Information

We use this information to:

• Respond to your queries and provide customer support
• Process orders and transactions
• Improve our services

4. Data Storage and Security

Your data is stored securely on our infrastructure. We do not sell or share your personal information with third parties for marketing purposes.

5. Instagram Integration

Our Instagram integration uses Meta's Instagram Messaging API. Messages sent via Instagram DMs are processed through our support platform to provide customer service. Meta's data practices are governed by their Privacy Policy.

6. Contact Us

For privacy-related questions, contact us at info@minaki.co.in.

7. Changes

We may update this policy from time to time. The "Last updated" date above reflects the most recent changes.